IT Support

• Collaborate with enterprise and solution architects to document and maintain the current and future state of the IT landscape.
• Assist with the analysis of complex business requirements to help shape the technology strategy.
• Lead TCO analysis for new and existing IT assets, including hardware, software, and services.
• Collect, analyze, and present financial data to provide a comprehensive view of technology costs, helping to optimize IT spending and justify investments.
• Identify opportunities to enhance IT processes, focusing on how architecture principles and TCO analysis can drive operational efficiency.
• Participate in efforts to streamline workflows and improve the overall effectiveness of IT delivery.
• Champion a role as AI ambassador for your area of responsibility.
• Lead, innovate and influence through thought leadership by staying abreast of emerging technologies, industry trends, and best practices in enterprise architecture; share insights through presentations, publications, and participation in professional communities.
• Develop, implement, and maintain enterprise architecture standards, frameworks, and governance models to ensure consistency, interoperability, and alignment with industry best practices.
• Create clear and concise reports for various audiences, from technical teams to senior leadership.
• Communicate the impact of technology changes, architecture decisions, and TCO findings to ensure alignment and understanding across the organization.
• Facilitate the IT change management process by coordinating with stakeholders and the Change Advisory Board (CAB).
• Work with technical and business teams to ensure that proposed changes are properly documented, assessed for risk, and scheduled effectively.
• Build and maintain strong relationships with technical and business stakeholders to facilitate collaboration and ensure technology solutions are aligned with business objectives.

Senior Staff Program Manager – Enterprise Architecture

Helpdesk Technician Level III

Unit Manager

Tier 2 Help Desk Technician

IT Specialist