Senior Services Manager – Customer Service Management
GE Vernova
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $119,600 - $199,400 per year
Job Level
Senior
About the role
- Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
- Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
- Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
- Requires specialized knowledge within the function
- Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
- Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services
- Stays informed of industry trends that may inform work
- Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
- Has ability to assess quality of information given and ask pertinent questions to stakeholders
- Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations
- Uses multiple internal and some external sources outside of own function to help arrive at a decision
- May lead functional teams or projects with minimal resource requirements, risk, and/or complexity
- Communicates difficult concepts and may influence others' options on particular topics
- May guide others to consider a different point of view
Requirements
- Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR associate degree with 2 years of experience in power generation industry
- Minimum of 5-7 years of knowledge and experience within the power plant field services or contract performance management
- Willingness and ability to travel less than 25% of the time - this 'transactional' role is servicing the Mid West Us States & Canada inclusive of Eastern Canada (The Maritimes)
- Qualified candidate can be located within 1-2 states from our primary location.
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions
- company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
power generationcontract performance managementtechnical supportbusiness supportproblem solvingdecision makingproject managementresource controlprocess improvementquality assessment
Soft skills
communicationinfluencejudgmentleadershipcollaborationstrategic thinkingadaptabilitycustomer servicecritical thinkingstakeholder engagement
Certifications
Bachelor’s DegreeHigh School DiplomaGEDAssociate Degree