Customer Services Manager / Fleet Manager
GE Vernova
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $91,400 - $152,200 per year
Job Level
Mid-LevelSenior
About the role
- Lead customer fleet management processes
- Manage storage (BESS) and solar power segment customers, including warranty obligations, service agreements, and spare parts and services orders
- Drive customer satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery
- Meet GE business expectations by managing spares orders, action plans, safety, quality, schedule, cost, margin, cash flow, and risks
- Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE
- Collaborate with internal GE functions and business entities to manage service orders and activities
- Protect GE’s reputation and technology in the market place
- Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics
Requirements
- Minimum Bachelor's degree (Engineering preferred) OR minimum of 5 years of field service experience
- Minimum 3 years of customer management experience (GE experience preferred)
- Storage or Solar power plant sales, design, procurement, project management, construction, operations, maintenance, and/or service experience
- Fluent in the English language; Strong oral and written communication skills
- Ability to understand technical and commercial conversations
- Proven track record of leading multi-cultural teams
- Strong interpersonal and influence skills
- Ability to work under pressure
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer managementfield service experienceproject managementoperationsmaintenanceservice managementsalesdesignprocurementconstruction
Soft skills
communication skillsinterpersonal skillsinfluence skillsleadershipability to work under pressurecollaborationcustomer satisfactiondiversity and inclusionstrategic thinkingrisk management
Certifications
Bachelor's degreeEngineering degree