Field Customer Experience Leader

GE Vernova

Remote Field Customer Experience & Productivity Leader improving customer experience, quality, productivity, and costs across GE Vernova’s global field services operations.

Posted 9/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $91,400 - $152,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Voice of Customer programs and customer satisfaction initiatives while ensuring compliance with Services QMS processes. Proven ability to drive productivity improvements and manage supplier performance, with a strong focus on operational excellence and risk mitigation.

Highest-signal resume keywords

GE Control Products ExperienceOT Cyber Security ExpertiseProject Management SkillsLeadership and Influencing SkillsOperational Excellence Program Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Controls ExperienceOutage Readiness MethodologiesRisk MitigationField EngineeringControls Lifecycle ServicesMicrosoft Office SuitePower BIDigital Reporting ToolsGE Controls Product SystemsMark VIe Systems

Soft Skills

Strong Oral Communication SkillsStrong Written Communication SkillsAnalytical Problem SolvingLeadership Skills

Industry Keywords

Voice of CustomerCustomer Satisfaction InitiativesServices QMS ProcessesSupplier Performance ReviewsContinuous Monitoring ImprovementField Execution ConsistencyProductivity Improvement InitiativesCost Reduction OpportunitiesLessons Learned DeploymentCustomer Feedback Management

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead global Voice of Customer programs and customer satisfaction initiatives
Own Services QMS processes, compliance, and governance
Drive completion of customer survey actions and closure plans
Lead management of field defects, failures, escapes, and corrective actions
Establish read-across and lessons learned deployment across regions
Provide execution feedback to Commercial, Product Line, and Costing teams
Drive productivity improvement initiatives measured in labor hours and contribution margin improvement
Lead supplier performance reviews and savings initiatives
Identify third-party cost reduction opportunities
Support Continuous Monitoring improvement initiatives
Partner with Engineering and Product teams to resolve recurring customer issues
Improve standard work adoption and field execution consistency
Serve as the primary interface between customer feedback, field execution, quality systems, and productivity improvement programs
Report to the Global Services Operations Leader

Requirements

What you’ll need

Bachelor's degree from an accredited university or college and a minimum of 6 years Controls experience, OR High School Diploma/GED with a minimum of 10 years Controls experience
Minimum 4 years of experience with GE Control Products and Mark VIe systems in Services, Engineering, Commercial Operations, Project Management, or Field Execution
10+ years of experience with GE Controls Product Systems (Mark VI, Mark VIe, LCI, EX2100, static starter, and turbine control systems)
6+ years of OT Cyber Security, Field Engineering, OTR Engineering, or Controls Lifecycle Services experience
Proven knowledge of outage readiness methodologies and risk mitigation
High proficiency with Microsoft Office Suite, Power BI, and digital reporting tools
Strong oral and written communication skills
Strong leadership and influencing skills
Demonstrated ability to analyze and resolve operational issues
Proven program and project leadership capabilities
Ability to document, develop, and execute operational excellence programs
Legally authorized to work in the United States
Successful completion of a drug screen, as applicable

Benefits

Comp & perks

Discretionary annual bonus
Medical, dental, vision, and prescription drug coverage
Health Coach from GE Vernova, a 24/7 nurse-based resource
Employee Assistance Program with 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Professional development opportunities
No relocation assistance