Field Customer Experience, Productivity Leader

GE Vernova

Field leader improving customer experience, quality, productivity, and costs across GE Vernova’s global energy services operations. Driving Voice of Customer, controls quality, supplier performance, and continuous improvement.

Posted 9/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $91,400 - $152,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Voice of Customer programs, managing services quality management, and driving productivity improvement initiatives. Proficient in GE Control Products and systems, with a strong focus on operational excellence and customer experience enhancement.

Highest-signal resume keywords

GE Control Products ExperienceVoice Of Customer ProgramsOperational Excellence ProgramsLeadership And Influencing SkillsOT Cyber Security Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Controls ExperienceOutage Readiness MethodologiesRisk MitigationField EngineeringProject ManagementOperational Issue ResolutionProgram LeadershipCost OptimizationSupplier Performance ManagementContinuous Improvement

Soft Skills

Strong Oral CommunicationStrong Written CommunicationLeadership SkillsAnalytical Skills

Tools & Technologies

Microsoft Office SuitePower BIDigital Reporting Tools

Industry Keywords

Quality Management SystemsCustomer Satisfaction InitiativesField Issue ManagementProductivity ImprovementComplianceGovernance

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead global Voice of Customer programs and customer satisfaction initiatives
Own Services QMS processes, compliance, and governance
Drive completion of customer survey actions and closure plans
Lead management of field defects, failures, escapes, and corrective actions
Establish read-across and lessons learned deployment across regions
Provide execution feedback to Commercial, Product Line, and Costing teams
Drive productivity improvement initiatives measured in labor hours and contribution margin improvement
Lead supplier performance reviews and savings initiatives
Identify third-party cost reduction opportunities
Support Continuous Monitoring improvement initiatives
Partner with Engineering and Product teams to resolve recurring customer issues
Improve standard work adoption and field execution consistency
Serve as the primary interface between customer feedback, field execution, quality systems, and productivity improvement programs
Own customer experience improvement, Voice of Customer, services quality management, field issue management, productivity programs, cost optimization initiatives, supplier performance, and continuous improvement activities across global field services operations

Requirements

What you’ll need

Bachelor's degree from an accredited university or college and a minimum of 6 years Controls experience, OR High School Diploma/GED with a minimum of 10 years Controls experience
Minimum 4 years of experience with GE Control Products and Mark VIe systems in Services, Engineering, Commercial Operations, Project Management, or Field Execution
10+ years of experience with GE Controls Product Systems (Mark VI, Mark VIe, LCI, EX2100, static starter, and turbine control systems)
6+ years of OT Cyber Security, Field Engineering, OTR Engineering, or Controls Lifecycle Services experience
Proven knowledge of outage readiness methodologies and risk mitigation
High proficiency with Microsoft Office Suite, Power BI, and digital reporting tools
Strong oral and written communication skills
Strong leadership and influencing skills
Demonstrated ability to analyze and resolve operational issues
Proven program and project leadership capabilities
Ability to document, develop, and execute operational excellence programs
Legally authorized to work in the United States
Successful completion of a drug screen, as applicable

Benefits

Comp & perks

Discretionary annual bonus
Medical, dental, vision, and prescription drug coverage
Health Coach from GE Vernova, a 24/7 nurse-based resource
Employee Assistance Program with 24/7 confidential assessment, counseling and referral services
GE Vernova Retirement Savings Plan
Tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions
Fidelity resources and financial planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability benefits
Life insurance
12 paid holidays
Permissive time off
Professional development opportunities
Relocation assistance not provided