Customer Fulfillment – Channel Operations Manager

GE HealthCare

GE HealthCare supply chain manager optimizing product allocation, fulfillment, and inventory across customers and distribution partners. Driving operational performance, issue resolution, recalls, and continuous improvement.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $105,600 - $158,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in allocation planning, inventory management, and order fulfillment processes while effectively managing external partners and driving performance through data analysis and operational excellence.

Highest-signal resume keywords

Allocation PlanningInventory ManagementOrder Fulfillment ProcessesStakeholder ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Supply Chain ManagementOperations ManagementDistribution ManagementAnalytical SkillsProblem-Solving SkillsPerformance ManagementKPI DevelopmentProcess Improvement

Soft Skills

Excellent CommunicationInfluence SkillsOwnership MindsetSelf-Starter

Tools & Technologies

ExcelSAP/S4Power BIERP Platforms

Industry Keywords

Pharmaceutical IndustryHealthcare IndustryRegulated IndustriesWholesaler ManagementChannel Partner Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Develop and manage customer-level allocation strategies across customers, distributors, and channel partners
Monitor allocation-plan execution, identify deviations, and implement corrective actions
Refine allocation models with Demand Planning, Commercial, and Finance teams
Own operational relationships with wholesaler partners and align priorities, expectations, and issue resolution
Lead recurring operating calls with key distribution partners
Track and analyze inventory metrics including Days on Hand, fill rate, and stock positioning
Identify and mitigate inventory risks such as imbalances, excess inventory, shortages, and allocation leakage
Oversee order management for accuracy, timeliness, and alignment with allocation strategy
Monitor shipment performance and resolve fulfillment exceptions
Lead resolution of operational issues including backorder management and order-accuracy challenges
Standardize and improve processes for customer experience, efficiency, and scalability
Coordinate communications and cross-functional responses for recalls, supply disruptions, and critical events
Develop and maintain a Channel Partners Operations Playbook with contacts, escalation pathways, SOPs, and partner requirements
Lead periodic wholesaler business reviews
Develop KPIs and dashboards to track fill rate, inventory health, and allocation adherence
Drive accountability through performance discussions and action plans

Requirements

What you’ll need

5+ years of experience in supply chain, operations, distribution, or commercial operations
Proven experience managing external partners such as wholesalers, distributors, and vendors
Strong analytical and problem-solving skills with ability to translate data into actionable insights
Demonstrated ability to manage complex, cross-functional processes
Excellent communication, influence, and stakeholder management skills
Self-starter with strong ownership mindset and ability to operate independently
Experience in pharmaceutical, healthcare, or regulated industries preferred
Expertise in allocation planning, inventory management, and order fulfillment processes preferred
Experience leading business reviews and driving partner performance management preferred
Proficiency with Excel, SAP/S4, Power BI, and ERP platforms preferred
Must be legally authorized to work in the United States
GE HealthCare will not sponsor employment visas for this opening
Successful completion of a drug screen, as applicable

Benefits

Comp & perks

Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life insurance
Disability insurance
Accident insurance
Tuition reimbursement
Professional development
Great work environment
Challenging careers
Competitive compensation