Field Service Engineer 2
GE HealthCare
full-time
Posted on:
Location Type: Hybrid
Location: Tulsa • Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Perform preventative maintenance, installations, troubleshooting, and repairs on medical equipment
- Assist customers in the use of instruments and systems; provide educational programs for customers as required
- Train customers on the use of computerized systems; troubleshoot customer complaints and perform necessary repairs
- Work with service engineering team members and other staff to develop effective solutions for complex customer requirements
- Develop and maintain customer relationships to ensure high levels of satisfaction
- Conduct intake meetings at customer sites to understand needs, establish service plans, set expectations, and ensure follow-through
- Coordinate and manage multiple priorities to complete assigned tasks within established timeframes
- Utilize data analysis skills to resolve customer issues and identify opportunities
- Leverage knowledge base to solve customer challenges
- Demonstrate excellent interpersonal skills and decision making abilities
- Maintain appropriate documentation for services performed
Requirements
- Associates degree, Bachelor’s degree, military education or High School Diploma/GED with 6+ years of experience servicing electrical equipment
- 2+ years of experience servicing medical equipment
- Proficiency in Microsoft Office Suite required
- Strong communication skills
- Ability to analyze and troubleshoot technical issues
- Valid Driver's License
- Ability to be available after-hours and/or work a rotating on-call schedule, including weekends
- Legal authorization to work in the U.S. is required
Benefits
- Competitive compensation
- Professional development opportunities
- Great work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
preventative maintenanceinstallationstroubleshootingrepairsdata analysisservicing electrical equipmentservicing medical equipment
Soft skills
interpersonal skillsdecision makingcommunication skillscustomer relationship managementproblem solvingtime management
Certifications
Associates degreeBachelor’s degreemilitary educationHigh School Diploma/GED