Cyber Client Service Technician

GE HealthCare

Cyber Client Service Technician ensuring cybersecurity for clinical devices in healthcare facilities. Collaborates with IT and security teams while delivering customer satisfaction and device protection.

Posted 6/20/2026full-timeYoungstown • Ohio • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Troubleshoot, install, maintain, and service repair needs on designated equipment.
Works closely with multiple device manufacturers regarding cybersecurity issues.
Works directly with customer IT and security personnel to implement site cyber security policies.
Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls . Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists.
Perform on-time and accurate device level security actions .
Own customer clinical device security issues from dispatch or identification of issue to resolution.
Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues.
Focus on customer needs and satisfaction on device security issues, continuously building on and enhancing relationships with customers to become a perceived partner in their business who is able to recommend value-added services that will help the customer run their business more efficiently and securely .
Maintain daily communications with customers without direction.
Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation.
Engage with other team members including Bio med engineers, Security Operations Center Agents and Remote Technical Engineers to ensure they are aware of the status of all security related issues at all times for their designated customers.
Effectively communicate and partner with teammates and colleagues.
Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security.
Keep up to date on administrative responsibilities (e.g., maintaining device level security information and internal service records in a timely manner, patch validation status , clinical device security and networking attributes – OS, MAC address, etc ).
Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues in a timely manner
Identify potential sales leads and participate in sales opportunities (e.g., contract renewals, assist with promoting and implementing of revenue programs).
Keep up to date with competitor information, device security bulletins and market trends.
Identify business opportunities for the organization.

Requirements

What you’ll need

Associate’s or bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, IT or related field and 2+ years of experience servicing electrical equipment; OR equivalent military education and 2+ years of experience servicing medical equipment; OR High School Diploma/GED and 4+ years of experience servicing electrical equipment.
Experience interfacing with both internal team members and external customers as part of a solution-based service process.
Strong communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner. Strong rigor and task oriented delivery.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
Experience with Web applications and technological programs (e.g., IPad, Iphone Microsoft Office Suite).
Capable of performing special physical requirements (e.g., able to lift, carry, push, pull up to 35 lbs unassisted; and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand for long periods of time; and reach at, above, below shoulder level; and flex/extend neck; and has good hand, finger dexterity and specific vision abilities including color, close vision, distance vision, peripheral vision, depth perception).
Must have and maintain a valid driver’s license.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities
Relocation assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinginstallationmaintenancerepairbiomedical equipment securitymechanical equipment diagnosiselectromechanical equipment diagnosiselectronic equipment diagnosisdevice level security actionspatch validation

Soft Skills

strong communication skillscustomer satisfaction focusrelationship buildingtask oriented deliveryteam collaborationproblem-solvingcustomer serviceadaptabilityleadershipinterpersonal skills

Certifications

Associate’s degreeBachelor’s degreeHigh School Diploma/GEDvalid driver’s license