Customer Service Associate

GE HealthCare

Customer Service Associate providing excellent service and support for end customers and distributors at GE HealthCare. Collaborating with various departments to resolve issues and enhance customer relationships.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $47,600 - $71,400 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

To provide outstanding customer service to our customers, overseas distributors and subsidiaries.
Ensuring compliance at all times.
Provide an excellent service for end customers; distributors & subsidiaries, as applicable.
Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service.
Work collaboratively with other GE departments for dispute resolution.
Establish close relationships with customers and commercial partners to gain their trust.
Respond to customer queries in a timely and professional manner.
Develop solid product knowledge and a strong understanding of the Supply Chain.
Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
Build effective relationships with other departments to understand impact to customers and service levels.
Provide knowledge and accurate information to customers.
Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.

Requirements

What you’ll need

Some experience in customer service/customer facing environment.
Outstanding communication skills, both written and oral.
Competent with Excel and Word.
Ability to manage self and tasks a proactive manner.
Excellent organizational and administrative skills.
Attention to detail.
A calm and analytical approach to problem solving.
Ability to communicate using local language and additional languages if role requires.
ERP/SAP knowledge

Benefits

Comp & perks

medical
dental
vision
paid time off
a 401(k) plan with employee and company contribution opportunities
life
disability
accident insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceorder managementproduct knowledgesupply chain understandingquotation managementproblem solvingattention to detailadministrative skillsExcelWord

Soft Skills

communication skillsorganizational skillsanalytical approachproactive managementteam collaborationrelationship buildingflexibilitytrust buildingdispute resolutiontimeliness