Operations Coordinator

GE HealthCare

Operations Coordinator handling customer service contract processes for GE HealthCare. Driving contract execution and ensuring billing accuracy while supporting field service teams.

Posted 6/6/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Drive the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts.
Responsible for timely and accurate billing of customers for contract and non-contract services.
Work within all related systems Legacy and Support Central to manage and complete all work.
Handle all types of work submitted into the department.
Maintain install database accuracy by supporting field team and external customers via phone and email.
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
Effectively manage and prioritize various projects with minimal supervision.
Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
Complete all planned Quality & Compliance training within the defined deadlines.

Requirements

What you’ll need

Associate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experience.
High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel, Access).
Minimum two years' experience working with Microsoft Excel.
Ability to communicate using local language.
Strong focus on customer care and satisfaction.
Demonstrated ability to work under pressure and to meet deadlines and commitments.

Benefits

Comp & perks

Health insurance
Professional development
Competitive compensation
Relocation Assistance Provided

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

billingcontract managementdatabase accuracycustomer serviceproject managementinvoicing dispute resolutionquality trainingcompliance trainingMicrosoft ExcelMicrosoft Office Suite

Soft Skills

customer carecommunicationtime managementproblem-solvingability to work under pressureprioritizationattention to detailteam collaborationadaptabilityself-motivation

Certifications

Associate degree in Business AdministrationAssociate degree in FinanceAssociate degree in MarketingHigh School diploma/GED