Field Service Engineer

GE HealthCare

Field Engineer I performing preventative maintenance on medical technology equipment while ensuring customer satisfaction. Collaborating with experienced engineers and working towards service excellence in the healthcare sector.

Posted 6/3/2026full-timeChicago • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $66,000 - $99,000 per yearWebsite

About the role

Key responsibilities & impact

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.

Requirements

What you’ll need

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Apprenticeship; or Military Externship program; OR High School Diploma/GED and 2 or more years of experience servicing electronic equipment.
Experience with Web applications as well as Microsoft suite of products.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
Must comply with all customer access policies, including obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Legal authorization to work in the U.S. is required.

Benefits

Comp & perks

medical
dental
vision
paid time off
401(k) plan with employee and company contribution opportunities
life insurance
disability insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Preventative Maintenancetroubleshootingservice repairelectronic equipment servicingWeb applicationsMicrosoft suite

Soft Skills

communicationcustomer satisfactionteamworkproblem-solvingsales engagement

Certifications

Associate's degreeBachelor's degreemilitary educationGEHC Biomed/FE Services InternshipMilitary Externship program