Director, Clinical Applications – Field Service Operations, Contrast Media Delivery Solutions

GE HealthCare

Director providing strategic leadership in Clinical Applications & Field Services across U.S. & Canada, maximizing system performance and customer experience.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesLead💰 $152,000 - $228,000 per yearWebsite

About the role

Key responsibilities & impact

Provide strategic leadership and operational oversight for U.S. & Canada teams responsible for system installation, service, and clinical training
Accountable for maximizing system performance and uptime, delivering high-quality clinical education, and ensuring an exceptional customer experience
Lead a cross-functional organization across clinical applications and field service engineering, driving performance, standardization, and continuous improvement across hardware, software, and service delivery
Ensure full alignment with regulatory and quality standards (FDA, ISO 13485, HIPAA) while partnering closely with Commercial, Service, and vendor stakeholders to support growth and operational excellence
Oversee day-to-day field service operations, ensuring execution of service agreements, installations, and warranty commitments
Drive service reliability and system uptime, including escalation management for complex technical issues
Ensure delivery of best-in-class clinical training to drive adoption, workflow efficiency, and customer satisfaction
Serve as senior escalation point for advanced hardware, software, and connectivity issues
Lead process standardization and continuous improvement initiatives across workflows and documentation

Requirements

What you’ll need

5–8+ years of experience in field service, clinical applications, or related operations
Minimum 3 years of leadership experience managing technical or clinical teams
Demonstrated ability to lead teams, drive performance, and manage complex operations
Strong problem-solving, communication, and stakeholder management skills
Experience working in regulated environments (FDA, ISO, HIPAA)
Proficiency in Microsoft Office
Ability to travel up to 30%

Benefits

Comp & perks

medical
dental
vision
paid time off
a 401(k) plan with employee and company contribution opportunities
life
disability
accident insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

field serviceclinical applicationssystem installationservice deliveryperformance managementproblem-solvingtechnical issue managementprocess standardizationcontinuous improvement

Soft Skills

leadershipcommunicationstakeholder managementteam managementcustomer experience focus

Certifications

FDA complianceISO 13485 certificationHIPAA compliance