Operations Coordinator

GE HealthCare

. Ensure first-class service contract process execution on customer service contracts.

Posted 5/14/2026full-timeChicago • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $60,320 - $90,480 per yearWebsite

About the role

Key responsibilities & impact

Ensure first-class service contract process execution on customer service contracts.
Install base data entry and data quality for assigned area.
Ensure timely and accurate billing of customers for contract and non-contract services.
Ensure quality and integrity of the customer contracts as they are entered into the system.
Act as liaison/partner with Service Sales, Field Service, and Customers to meet commitments and resolve issues related to invoicing and contract administration.
Manage Calibration Vendor activities such as calibration, tagging, initial release, repairs, and continuous improvement.
Monitor the vendor to assure service delivery and metrics per contract within financial guidelines.
Drive the Supplier Quality Engineers to address vendor issues.
Minimize Material spent through monthly analysis, corrections, employee training and awareness, identifying and implement productivity opportunities.
Regularly report metrics back to internal customer groups.
Lead and be responsible for Tool & Test Equipment allocation, purchasing and repair processes, budgets, and compliance.
Oversee GENPACT team supporting the test equipment activities.
Manage relationships between GENPACT Process Leaders, Site Leader, and GE Healthcare Field Service Organization.
Lead DCS Test equipment process improvement initiatives, leveraging Local Customer Team synergies and driving national operational initiatives.
Provide communications and lead actions to meet or exceed DCS Service Delivery goals.

Requirements

What you’ll need

Bachelor’s degree and a minimum of 2 years of customer service experience; or an Associate’s degree and a minimum of 3 years of customer service experience; or High School diploma and a minimum of 7 years of customer service experience.
Legal authorization to work in the U.S. is required.
High proficiency in Microsoft Office Suite products (e.g., Excel, Word, Outlook, Access).
Strong focus on customer care and satisfaction.
Demonstrated ability to work under pressure and to meet deadlines and commitments.
Experience working in a healthcare environment.
Direct or indirect leadership experience.
Ability to communicate using local language.

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employee and company contribution opportunities
Life insurance
Disability insurance
Accident insurance
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrydata qualitybillingcontract administrationvendor managementcalibrationprocess improvementmetrics reportingbudget managementcustomer service

Soft Skills

customer carecommunicationleadershipproblem-solvingtime managementteam collaborationadaptabilityattention to detailpressure managementcommitment to deadlines