Field Service Engineer

GE HealthCare

. Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.

Posted 5/14/2026full-timeSioux Falls • South Dakota • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.

Requirements

What you’ll need

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
Experience with Web applications as well as Microsoft suite of products.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
During employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Legal authorization to work in the U.S. is required.

Benefits

Comp & perks

Relocation Assistance Provided: Yes
Competitive compensation
Professional development opportunities
Great work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Preventative MaintenanceFMIISItroubleshootingservice repairelectronic equipment servicingWeb applicationsMicrosoft Suitecustomer service logscorrective action plans

Soft Skills

effective communicationcustomer satisfactionteamworkrelationship buildingproblem-solvingsales engagementadministrative responsibilitycustomer needs focuscollaborationleadership

Certifications

Associate's degreeBachelor's degreemilitary educationGEHC Biomed/FE Services InternshipMilitary Externship programHigh School Diploma/GED