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GE HealthCare

Clinical Application Support Specialist II

GE HealthCare

. Learn specialized industry-specific software and apply this knowledge to support MIM customers .

Posted 5/12/2026full-timeRemote • New Mexico • 🇺🇸 United StatesMid-LevelSenior💰 $70,400 - $105,600 per yearWebsite

About the role

Key responsibilities & impact
  • Learn specialized industry-specific software and apply this knowledge to support MIM customers
  • Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
  • Facilitate training sessions for team members, along with cross-functional teams
  • Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization
  • Ensure customer satisfaction for every step of the customer’s support journey
  • Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
  • Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
  • Contribute to departmental operational improvement initiatives

Requirements

What you’ll need
  • A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred
  • 3 + years of clinical or medical experience
  • CNMT Certification preferred but not required
  • Strong written and verbal communication, organizational, and time management skills
  • Ability to actively listen and anticipate customer needs with an empathetic mindset
  • Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
  • Ability to work with a flexible schedule

Benefits

Comp & perks
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • 401(k) plan with employee and company contributions
  • Life insurance
  • Disability insurance
  • Accident insurance
  • Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
nuclear medicine procedurescustomer supportproduct trainingremote technologiesoperational improvement
Soft Skills
customer servicecommunicationorganizational skillstime managementactive listeningempathyanalytical skillscritical thinking
Certifications
CNMT Certification