Clinical Application Support Specialist II

GE HealthCare

Clinical Application Support Specialist in GE Healthcare's MIM Software business. Supporting customer needs, resolving software issues, and providing personalized training.

Posted 5/12/2026full-timeRemote • New Mexico • 🇺🇸 United StatesMid-LevelSenior💰 $70,400 - $105,600 per yearWebsite

About the role

Key responsibilities & impact

Learn specialized industry-specific software and apply this knowledge to support MIM customers
Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
Facilitate training sessions for team members, along with cross-functional teams
Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization
Ensure customer satisfaction for every step of the customer’s support journey
Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
Contribute to departmental operational improvement initiatives

Requirements

What you’ll need

A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred
3 + years of clinical or medical experience
CNMT Certification preferred but not required
Strong written and verbal communication, organizational, and time management skills
Ability to actively listen and anticipate customer needs with an empathetic mindset
Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
Ability to work with a flexible schedule

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k) plan with employee and company contributions
Life insurance
Disability insurance
Accident insurance
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

nuclear medicine procedurescustomer supportproduct trainingremote technologiesoperational improvement

Soft Skills

customer servicecommunicationorganizational skillstime managementactive listeningempathyanalytical skillscritical thinking

Certifications

CNMT Certification