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GE HealthCare

Field Service Engineer 2

GE HealthCare

. Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system .

Posted 5/8/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $88,960 - $133,440 per yearWebsite

About the role

Key responsibilities & impact
  • Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system
  • Perform troubleshooting, service repairs and installations of moderate complexity
  • Lead communications with customers and serve as escalation point for customer related concerns
  • Own customer issues from dispatch or identification of issue to resolution
  • Proactively engage with other team members to ensure appropriate solution for the customer
  • Lead installations, validations, maintenance, and service repair needs on designated equipment
  • Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
  • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
  • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met
  • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Requirements

What you’ll need
  • Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
  • Or high school diploma/GED and 6 years of relevant experience
  • Technical capabilities including troubleshooting, repair and installation
  • Must have and maintain a valid Driver’s License
  • Experience with Web applications as well as Microsoft suite of products
  • Legal authorization to work in the U.S. is required.

Benefits

Comp & perks
  • medical, dental, vision
  • paid time off
  • 401(k) plan with employee and company contribution opportunities
  • life, disability, and accident insurance
  • tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
preventative maintenancetroubleshootingservice repairsinstallationstechnical capabilitiesrepairinstallation
Soft Skills
communicationcustomer serviceproblem-solvingteam collaborationcustomer satisfactionrelationship management
Certifications
valid Driver’s License