Field Service Engineer, Level 2

GE HealthCare

. Perform advanced troubleshooting and repair on assigned equipment .

Posted 5/6/2026full-timeEl Paso • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Perform advanced troubleshooting and repair on assigned equipment
May also perform installation, validation and maintenance on assigned equipment
Lead, instruct, and assist less experienced Field Engineers
Lead communications with customers and serve as escalation point for customer-related concerns
Own customer issues from dispatch or identification of issue to resolution
Proactively engage with other team members to ensure they are aware of status of all issues
Lead and communicate HQ and Zone or Area-level initiatives
Co-lead regular team or modality meetings as required
Partner with the customer and recommend value-added services
Keep up to date on administrative responsibilities
Utilize the GEHC escalation process as needed
Effectively communicate and partner with teammates
Serve as a member of the account community for key accounts
Identify potential sales leads and assist with promoting revenue programs
Keep up to date with competitor information and market trends
Adapt to new technology and ensure to utilize new technology

Requirements

What you’ll need

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field
4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment
Experience interfacing with both internal team members and external customers as part of a solution based service process
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
Experience troubleshooting and responding to customer concerns
Experience with Web applications as well as Microsoft suite of products
Must comply with GEHC's standard background check, including a post-offer drug test
Must comply with all customer access policies
Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted

Benefits

Comp & perks

Great work environment
Professional development
Challenging careers
Competitive compensation
Relocation assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingrepairinstallationvalidationmaintenancediagnosingelectromechanical equipmentelectronic equipmentservicing electrical equipmentsolution based service process

Soft Skills

leadershipcommunicationcustomer serviceteam collaborationproblem-solvingadaptabilityinstructionescalation managementcustomer relationship managementsales assistance

Certifications

Associate's degreeBachelor's degreeGED