Service Engineer

GE HealthCare

. Enable Precision Care by providing USCAN Region-based technical advisory support to GE HealthCare Field Engineers.

Posted 5/5/2026full-timeRemote • Connecticut, Kentucky, Maine, Maryland, Massachusetts, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia • 🇺🇸 United StatesSeniorLead💰 $94,400 - $141,600 per yearWebsite

About the role

Key responsibilities & impact

Enable Precision Care by providing USCAN Region-based technical advisory support to GE HealthCare Field Engineers.
Oversee systemic process of field response to proactive, system-generated alerts.
Provide feedback on remote technical support to customers.
Utilize remote tools such as RSvP, SynerGE, “Gameplan”, CRU process to drive service effectiveness.
Support Field Engineers utilizing innovative technology solutions to drive productivity and quality.
Act as change agent/field "expert" for these programs and monitor New Product Introduction product performance.
Gather data and share information with Product Operations and Modality Engineering groups to drive product ease of installation, reliability, and serviceability.

Requirements

What you’ll need

Minimum 10 years of Service engineering experience with the repair and maintenance of GEHC systems for specific modality.
Deep technical acumen in one or more healthcare modalities.
Demonstrated ability to handle/resolve complex technical issues and apply expert-level knowledge to applicable systems.
Excellent multi-tasking skills to manage complex remote trouble shooting process.
Exceptional customer-facing communication skills.
Ability to stay calm under pressure.
Ability to travel up to 20% or more as required to customer sites and training sessions.
Flexible to work other shifts to coverage vacations, holidays, and emergency situations.
Computer skills supporting Service performance analytics; proficiency in excel, email, PowerPoint.

Benefits

Comp & perks

medical
dental
vision
paid time off
401(k) plan with employee and company contribution opportunities
life
disability
accident insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service engineeringrepair and maintenancetechnical acumentroubleshootingdata analysisproduct performance monitoringinstallationreliability engineeringserviceability

Soft Skills

multi-taskingcustomer-facing communicationcalm under pressureflexibilityproblem-solving