Technical Support Engineer – Multi-Vendor Siemens X-ray

GE HealthCare

. Provide remote and on-site technical support for Siemens Rad, R & F, Portable X-Ray (mobilette family) experience preferred.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $94,400 - $141,600 per yearWebsite

Tech Stack

Tools & technologies

Ray

About the role

Key responsibilities & impact

Provide remote and on-site technical support for Siemens Rad, R & F, Portable X-Ray (mobilette family) experience preferred.
Use successful, effective field experience and knowledge to provide technical support to FE’s, CST’s, and customers that may include both remote and onsite support.
Maintain up-to-date knowledge of modality products, service expertise, and tools to maintain “field advisor” status.
Utilize the GEHC escalation process as needed, working closely with local customer and CSO stakeholders to define and support implementation of corrective action plans to resolve customer issues in a timely manner.
Utilize “Gameplan” tool to drive service effectiveness.
Contribute knowledge articles to Problem Solution Database (PSDB).
Contribute to the improvement of productivity tools through idea generation, workout attendance, and small projects as required.
Support Material controls and Purchased Service cost reduction initiatives for the modality.
Within project engagement, act as a change agent/ field "advisor" in areas such as product serviceability and reliability, quality trend analysis, productivity program development and implementation, national modality program execution and new product introduction support.
Manage and support improvements in business processes that maximize competitiveness, enabling continued business growth.

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Electrical, Mechanical, or Biomedical Engineering, or related field AND a minimum 5 years of experience servicing mechanical and/or electrical equipment; OR equivalent military education to Associates or Bachelor's degrees AND a minimum 5 years of experience servicing mechanical and/or electrical equipment; OR High School Diploma/GED AND a minimum 8 years of experience servicing mechanical and/or electrical equipment
Minimum 5 years of diagnostic imaging experience as an FE II and/or FE III, or the equivalent external to GE with regards to the repair and maintenance of Siemens X-ray systems; demonstrated ability to handle/resolve difficult technical issues with advanced knowledge in applicable systems.
Experience interfacing with both internal team members and external customers as part of a solution-based service process.
Ability to stay calm in pressurized situations and coach people through solving problems.
Exceptional teamwork, verbal, and written communication skills.
Willingness to work rotating late shift coverage, scheduled On-Call, including weekends, for critical issues and coverage, as necessary.
Must have and maintain a valid Driver’s License.
Legal authorization to work in the U.S. is required.

Benefits

Comp & perks

medical insurance
dental insurance
vision insurance
paid time off
401(k) plan with employee and company contribution opportunities
life insurance
disability insurance
accident insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportdiagnostic imagingrepair and maintenanceSiemens X-ray systemsmechanical equipment servicingelectrical equipment servicingquality trend analysisproductivity program developmentcorrective action plansfield service expertise

Soft Skills

teamworkverbal communicationwritten communicationproblem-solvingcoachingcalm under pressureinterpersonal skillsidea generationchange agentcustomer service

Certifications

Associate’s degreeBachelor’s degreemilitary education equivalentvalid Driver’s License