Field Service Engineer

GE HealthCare

Field Service Engineer managing daily service repair needs of healthcare equipment for customer satisfaction. Responsible for installation, maintenance, and troubleshooting of devices on-site.

Posted 4/16/2026full-timeBrooklyn • New York • 🇺🇸 United StatesJunior💰 $66,560 - $99,840 per yearWebsite

About the role

Key responsibilities & impact

Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
Completing Preventative Maintenance and Field Modification Instruction.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
May include training of clinical staff on designated equipment.

Requirements

What you’ll need

Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or related field; OR equivalent military education; OR Associates Degree with a minimum 2 years of experience servicing electronic equipment; OR a minimum of 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program; OR a High School Diploma/GED and a minimum 12 years of experience servicing electronic equipment.
Experience interfacing with both internal team members and external customers as part of a solution-based service process.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Valid Driver’s License
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Experience troubleshooting and responding to customer concerns.
Must be able to meet customer vendor credentialing requirements.
Legal authorization to work in the U.S. is required.

Benefits

Comp & perks

medical
dental
vision
paid time off
401(k) plan with employee and company contribution opportunities
life, disability, and accident insurance
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinginstallationmaintenanceservice repairpreventative maintenanceroot cause analysisdiagnosing equipmentrepairing equipmentcalibrationcustomer service

Soft Skills

communicationcustomer satisfactionproblem solvingteamworkvendor managementadministrative skillstrainingsolution-based servicefollow-uptime management

Certifications

Bachelor’s degreeAssociates DegreeGEHC Field Service Engineer Apprentice ProgramValid Driver’s License