GE HealthCare

Field Service Engineer

GE HealthCare

full-time

Posted on:

Location Type: Hybrid

Location: Brooklyn • New York • United States

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Salary

💰 $66,560 - $99,840 per year

Job Level

Junior

About the role

  • Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
  • Completing Preventative Maintenance and Field Modification Instruction.
  • Ordering and managing repair parts cycle times.
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
  • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Maintaining tools and test equipment properly and ensuring they are calibrated.
  • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
  • Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
  • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
  • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
  • May include training of clinical staff on designated equipment.

Requirements

  • Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology or related field; OR equivalent military education; OR Associates Degree with a minimum 2 years of experience servicing electronic equipment; OR a minimum of 3 years of relevant experience combined with successful completion of the GEHC Field Service Engineer Apprentice Program; OR a High School Diploma/GED and a minimum 12 years of experience servicing electronic equipment.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
  • Valid Driver’s License
  • Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
  • Experience troubleshooting and responding to customer concerns.
  • Must be able to meet customer vendor credentialing requirements.
  • Legal authorization to work in the U.S. is required.
Benefits
  • medical
  • dental
  • vision
  • paid time off
  • 401(k) plan with employee and company contribution opportunities
  • life, disability, and accident insurance
  • tuition reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinginstallationmaintenanceservice repairpreventative maintenanceroot cause analysisdiagnosing equipmentrepairing equipmentcalibrationcustomer service
Soft Skills
communicationcustomer satisfactionproblem solvingteamworkvendor managementadministrative skillstrainingsolution-based servicefollow-uptime management
Certifications
Bachelor’s degreeAssociates DegreeGEHC Field Service Engineer Apprentice ProgramValid Driver’s License