Provide excellent, professional customer service to end customers, distributors, and subsidiaries in line with company standards
Receive, process, and manage customer orders through company systems, ensuring accuracy and compliance from order entry through shipment
Respond promptly and effectively to customer enquiries, requests, and concerns
Prepare quotations for customers and distributors in line with company policy, where applicable
Develop and maintain strong product knowledge and an understanding of supply chain processes to support customers accurately
Collaborate closely with cross-functional teams (Sales, Supply Chain, Finance, Logistics, etc.) to resolve disputes and service issues
Build and maintain effective working relationships with internal departments to understand service impacts and customer needs
Establish and nurture trusted relationships with customers and commercial partners
Provide accurate, consistent information and guidance to customers
Contribute to a team-focused, proactive working environment that supports service improvement initiatives
Operates within established company policies, procedures, and systems
Responsible for the accuracy and completeness of customer orders, quotations, and communication
Escalates issues appropriately while supporting resolution through collaboration.

Requirements

Demonstrated experience in customer service or customer-facing role
Experience in the Healthcare, Pharmaceutical, and/or Life Sciences industry
Proven critical thinking skills; able to solve problems and make effective and timely decisions
Experience using Smartsheet, SAP, Salesforce.com, or similar tools
Strong organizational skills and ability to manage multiple tasks independently in a dynamic environment with tight deadlines
Strong written and verbal communication skills; multilingual capability as required (Spanish desirable)
High level of competency with MS Office applications (Word, Excel, and PowerPoint)
Experience working cross functional teams to achieve results.

Benefits

medical
dental
vision
paid time off
a 401(k) plan with employee and company contribution opportunities
life insurance
disability insurance
accident insurance
tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceorder managementquotations preparationsupply chain processesproblem solvingcritical thinkingmultitaskingMS OfficeSalesforce.comSAP

Soft Skills

professionalismcommunicationrelationship buildingteam collaborationproactive mindsetorganizational skillsindependencecustomer focusservice improvementtrust building