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Field Service Engineer, Surgery
GE HealthCareField Service Engineer responsible for servicing customer equipment and driving satisfaction at GE HealthCare. Requires troubleshooting, maintenance, and developing customer relationships.
About the role
Key responsibilities & impact- Responsible for meeting daily service repair needs of customer’s equipment
- Drive customer satisfaction through Service Excellence
- Basic troubleshooting, installation, maintenance, and service repair needs on designated equipment
- Completing Preventative Maintenance and Field Modification Instruction
- Maintaining daily communications with customers for resolution and proper follow-up
- Conducting root cause analysis and utilizing escalation process for service delivery issues
- Participating in sales opportunities such as contract renewals
Requirements
What you’ll need- Bachelor’s degree, Electrical Engineering or equivalent military education
- 2 years’ experience servicing electronic equipment or 3 years relevant experience with GEHC Field Service Engineer Apprentice Program
- High School Diploma/GED and 8 or more years’ experience servicing electronic equipment
- Experience interfacing with internal team members and external customers
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Must be willing to meet customer driven Vendor Credentialing requirements
Benefits
Comp & perks- Great work environment
- Professional development opportunities
- Competitive compensation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinginstallationmaintenanceservice repairpreventative maintenanceroot cause analysismechanical equipment repairelectromechanical equipment repairelectronic equipment repairescalation process
Soft Skills
customer satisfactionservice excellencecommunicationfollow-upteam collaboration
Certifications
Bachelor’s degreeElectrical Engineeringmilitary education