GE HealthCare

Cyber Client Service Technician

GE HealthCare

full-time

Posted on:

Location Type: Hybrid

Location: Appleton • Wisconsin • United States

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Tech Stack

Cyber Security

About the role

  • Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity.
  • Work closely with multiple device manufacturers regarding cybersecurity issues.
  • Work directly with customer IT and security personnel to implement site cyber security policies.
  • Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls.
  • Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists.
  • Perform on-time and accurate device level security actions.
  • Own customer clinical device security issues from dispatch or identification of issue to resolution.
  • Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues.

Requirements

  • Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, IT or related field and a minimum 2 years of experience in one or more of the following: servicing electrical equipment, IT networking experience or cyber-security networking; OR equivalent military education and a minimum 2 years of experience in one or more of the following: servicing electrical equipment, IT networking experience or cyber-security networking;
  • High School Diploma/GED and a minimum 4 years of experience in one or more of the following: servicing electrical equipment, IT networking experience or cyber-security networking.
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
  • Experience interfacing with both internal team members and/or external customers as part of a solution-based service process.
  • Strong communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
  • Must have and maintain a valid driver’s license.
  • Experience with Web applications and technological programs (e.g., iPad, iPhone Microsoft Office Suite).
Benefits
  • Great work environment
  • Professional development opportunities
  • Competitive compensation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cybersecurityIT networkingservicing electrical equipmentdiagnosing mechanical equipmentrepairing electromechanical equipmentrepairing electronic equipmentimplementing cyber security policiesremediationscompensating controlsdevice level security actions
Soft Skills
strong communication skillscustomer satisfactionsolution-based servicedaily communicationcollaboration with manufacturerscustomer follow-upproblem-solvingtechnical communication
Certifications
Associate’s degreeBachelor’s degreevalid driver’s license