Cyber Client Service Technician

GE HealthCare

Cyber Client Service Technician ensuring device cybersecurity at GE HealthCare's medical technology. Servicing customer IT and security for enhanced satisfaction with biomedical equipment security.

Posted 4/14/2026full-timeAppleton • Wisconsin • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity.
Work closely with multiple device manufacturers regarding cybersecurity issues.
Work directly with customer IT and security personnel to implement site cyber security policies.
Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls.
Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists.
Perform on-time and accurate device level security actions.
Own customer clinical device security issues from dispatch or identification of issue to resolution.
Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues.

Requirements

What you’ll need

Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, IT or related field and a minimum 2 years of experience in one or more of the following: servicing electrical equipment, IT networking experience or cyber-security networking; OR equivalent military education and a minimum 2 years of experience in one or more of the following: servicing electrical equipment, IT networking experience or cyber-security networking;
High School Diploma/GED and a minimum 4 years of experience in one or more of the following: servicing electrical equipment, IT networking experience or cyber-security networking.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience interfacing with both internal team members and/or external customers as part of a solution-based service process.
Strong communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
Must have and maintain a valid driver’s license.
Experience with Web applications and technological programs (e.g., iPad, iPhone Microsoft Office Suite).

Benefits

Comp & perks

Great work environment
Professional development opportunities
Competitive compensation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cybersecurityIT networkingservicing electrical equipmentdiagnosing mechanical equipmentrepairing electromechanical equipmentrepairing electronic equipmentimplementing cyber security policiesremediationscompensating controlsdevice level security actions

Soft Skills

strong communication skillscustomer satisfactionsolution-based servicedaily communicationcollaboration with manufacturerscustomer follow-upproblem-solvingtechnical communication

Certifications

Associate’s degreeBachelor’s degreevalid driver’s license