GE HealthCare

Field Service Engineer

GE HealthCare

full-time

Posted on:

Location Type: Hybrid

Location: Ohio • United States

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Tech Stack

Ray

About the role

  • Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system
  • Perform troubleshooting, service repairs and installations of moderate complexity
  • Lead communications with customers and serve as escalation point for customer related concerns, including installations
  • Own customer issues from dispatch or identification of issue to resolution
  • Proactively engage with other team members to ensure appropriate solution for the customer
  • Leads installations, validations, maintenance, and service repair needs on designated equipment
  • Leverage customer knowledge and relationships to assist customers and service sales with contract and on demand revenue growth
  • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
  • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
  • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Requirements

  • Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
  • High school diploma/GED and 6 years of relevant experience
  • Technical capabilities in X-ray, Mammography and MRI modalities including troubleshooting, repair and installation
  • Must have and maintain a valid Driver’s License
  • Experience with Web applications as well as Microsoft suite of products
  • Legal authorization to work in the U.S. is required
  • Ability to be available after hours and/or work a rotating on-call schedule including weekends
  • Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Benefits
  • Relocation Assistance Provided: Yes
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
preventative maintenancetroubleshootingservice repairsinstallationsX-rayMammographyMRItechnical capabilitiesdocumentationmetrics
Soft Skills
customer communicationescalation managementproblem resolutionteam collaborationcustomer satisfactionrelationship managementmulti-taskingprioritizationproactive engagementfollow-up
Certifications
Associate degreevalid Driver’s License