Staff Engineer – User Insights, Innovation Lead
GE HealthCare
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois • United States
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Salary
💰 $123,200 - $184,800 per year
Job Level
About the role
- Co develop and manage CX strategy, operating model, and standard work
- Establish repeatable methods for insight generation that scale across programs and customer engagements
- Ensure consistency, rigor, and traceability from insight to experience direction
- Partner with Marketing to define and evolve clinician and care team segmentation models
- Concept and analyze insight participant audiences to ensure representation across roles, settings, and workflows
- Optimize recruitment, engagement, and longitudinal participation of clinical partners
- Serve as the lead for tracking and managing research requests and the clinical insights calendar
- Coordinate insight activities across partnerships, marketing, product, and innovation teams
- Balance demand, capacity, and strategic priorities to maximize impact and minimize redundancy
- Plan, conduct, and analyze clinical insights activities including interviews, contextual inquiry, workshops, and field engagements
- Synthesize qualitative and quantitative insights into clear themes, opportunities, and experience implications
- Maintain high standards for clinical credibility, ethical engagement, and data integrity
- Lead user story and insight translation workshops to bridge clinical findings into technical and product requirements
- Partner with product, engineering, and design teams to ensure insights are actionable and testable
- Plan and execute insight driven events and activities (e.g., customer visits, co creation sessions, validation workshops)
- Support innovation programs and pilots with timely, targeted clinical input
- Track outcomes and continuously refine insight approaches based on impact and learning
- Shapes how clinical insight informs digital and AI enabled healthcare solutions
- Influences product strategy, experience design, and innovation priorities
- Improves speed, quality, and confidence in decision making by grounding teams in real clinical needs
Requirements
- Master’s degree in clinical sciences, human factors, health research, or a related field
- Minimum of 7 years of work experience in healthcare
- Minimum of 5 years working with KOL clinicians and care teams
- Minimum of 5 years of direct experience building digital health and AI enabled solutions
- Minimum of 5 years of proven experience leading clinical, user, and/or applied research in healthcare environments, including investigating clinical and operational workflows
- Exceptional fluency in taxonomy, medical terminology, and medical semantics
- Demonstrated ability to translate qualitative insights into structured requirements and user experience direction
- Experience facilitating user story workshops and cross functional working sessions
- Ability to travel both local and global up to 20%
- Legal authorization to work in the US is required. We will not sponsor individuals for employment Visas, now or in the future, for this opening.
Benefits
- medical
- dental
- vision
- paid time off
- a 401(k) plan with employee and company contribution opportunities
- life
- disability
- accident insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical insightsdigital health solutionsAI enabled solutionsuser experience directionqualitative researchquantitative researchclinical workflowsinsight generationdata integritytaxonomy
Soft Skills
collaborationcommunicationleadershipanalytical thinkingstrategic planningproblem solvingfacilitationadaptabilityinfluenceengagement
Certifications
Master’s degree in clinical sciencesMaster’s degree in human factorsMaster’s degree in health research