Support sales, service, and order management teams by validating and remediating requested customer information
Accurately enter data into CRM and ensure accuracy in all ERP systems
Provide first level support to downstream users as needed
Simplify and maintain sales operations processes and policies using lean methodologies to continuously improve customer account data
Execute processes to support customer account requests within the agreed upon support level agreement
Coordinate all activities related to quarter and month end customer support
Act as a cross-functional coordinator to resolve customer issues & complaints arising from account requests

Requirements

Bachelor’s degree or equivalent work experience in order management, customer sales/service, data entry or similar experience
Minimum 1 year of experience in sales support, order management, customer service and/or data administration roles
Excellent written and verbal communication skills
Familiarity with MS Office, Excel, Word, PowerPoint
Strong English capability in both spoken and written
Must have a dedicated home office that includes high speed internet access or if local, can work from GEHC Waukesha office
Legal authorization to work in the U.S. is required.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryorder managementcustomer servicesales supportdata administrationlean methodologies

Soft Skills

communication skillscross-functional coordinationproblem-solving

Certifications

Bachelor's degree