GE HealthCare

Customer Success Manager

GE HealthCare

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $118,800 - $178,200 per year

About the role

  • Proactively manage a portfolio of customers to deliver consistent value throughout the lifecycle.
  • Develop and maintain customer success plans aligned to clinical and operational goals with measurable KPIs.
  • Monitor adoption, usage, and health indicators; identify risks and execute mitigation strategies.
  • Build strong relationships with customer stakeholders (Administration, IT, Physicians, C-Suite) and internal teams (Sales, Service, Clinical, Product, Marketing).
  • Understand customer initiatives and form a consultative point of view on how AVS solutions help achieve those objectives.
  • Partner with Product Management to share Voice of Customer insights and influence roadmap.
  • Collaborate with Marketing to develop advocacy programs, case studies, and customer communications.
  • Work with Clinical Applications to design and deliver tailored training sessions that drive confidence and accountability.
  • Review and analyze usage data, renewal timelines, and growth opportunities using analytics tools.
  • Surface actionable insights and recommendations to customers and internal stakeholders.
  • Develop deep product expertise; present, demo, and troubleshoot AVS solutions.
  • Leverage digital engagement tools to scale onboarding and engagement for mid-touch customers.
  • Nurture customer advocacy through references, referrals, and participation in marketing initiatives.
  • Identify and support upsell and cross-sell opportunities in partnership with Sales.
  • Document licensed technology, key contacts, and usage status to ensure smooth renewal processes.
  • Contribute to building new processes and tools in a fast-paced, growth environment.

Requirements

  • Associates degree, Bachelor's degree (preferred) from an accredited university or college (or a high school diploma / GED with at least 5 years of experience in Customer Success)
  • Strong oral and written communication skills.
  • Demonstrated ability to analyze and resolve problems.
  • Ability to document, plan, market, and execute programs.
  • Established project management skills.
Benefits
  • medical
  • dental
  • vision
  • paid time off
  • a 401(k) plan with employee and company contribution opportunities
  • life
  • disability
  • accident insurance
  • tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer success plansKPI developmentusage data analysisproduct expertisetraining session designanalytics toolsupsell strategiescross-sell strategiesprocess buildingdigital engagement tools
Soft skills
relationship buildingconsultative skillscommunication skillsproblem-solvingproject managementcollaborationadvocacystrategic thinkingadaptabilitycustomer advocacy
Certifications
Bachelor's degreeAssociates degreehigh school diplomaGED