Director, Technical Professional Services
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $134,400 - $201,600 per year
Job Level
Lead
Tech Stack
Cloud
About the role
- Become a trusted advisor to customers.
- Create, maintain and assume accountability for a culture of high customer service and satisfaction.
- Provide strategic leadership to team, foster professional growth, drive high standard for performance and development.
- Engage with customers to ensure project success through the pre-sales to implementation lifecycle.
- Manage resource allocation, scheduling and project delivery oversight, meeting or exceeding KPIs.
- Collaborate effectively with cross-functional teams across the business to ensure organizational training and readiness, refine deployment strategies, promote knowledge sharing and best practices.
- Apply lean methodologies to enhance operational productivity and drive continuous improvement.
- Weekly, monthly and quarterly reporting on regional services operations.
- Deliver engaging, informative and well-organized presentations, as needed, to internal and external stakeholders.
Requirements
- Bachelor or Master’s degree in computer sciences, healthcare systems, IT, business or equivalent.
- Minimum of 5 years of relevant experience in healthcare IT, with a proven track record leading technical professional services teams delivering enterprise engagements from inception through completion, preferably in radiology and/or cardiology software.
- At least 3 years of experience leading cloud solution implementations in healthcare.
- Track record of building and leading high-performing, multi-cultural, global delivery teams.
- Customer facing experience from requirements analysis through technical solution design, planning and successful execution of healthcare imaging systems.
- Experience understanding, tracking, reporting and managing key financial and operational metrics for enterprise software professional services engagements.
- Planning, prioritizing, reporting, problem solving and analytical capabilities.
- Excellent verbal and written communication skills, executive-level presentation experience.
- Strong interpersonal and leadership abilities.
- Attention to detail and a concern for quality.
Benefits
- medical
- dental
- vision
- paid time off
- a 401(k) plan with employee and company contribution opportunities
- life
- disability
- accident insurance
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cloud solution implementationshealthcare ITenterprise softwarehealthcare imaging systemslean methodologiesproject delivery oversightKPI managementrequirements analysistechnical solution designfinancial and operational metrics
Soft skills
customer servicestrategic leadershipprofessional growthcollaborationknowledge sharingpresentation skillsproblem solvinganalytical capabilitiesattention to detailinterpersonal abilities