Field Service Engineer 2
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
- Perform troubleshooting and basic service repairs on customer equipment
- Assist more experienced field engineers with equipment installations and more complex repairs
- Proactively engage with other team members to ensure appropriate solution for the customer
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
- Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.
- Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
Requirements
- Associate degree in related field Or equivalent military education and 4 years of experience servicing electronic equipment
- Or high school diploma/GED and 6 years of relevant experience
- Technical capabilities in ( Patient Monitoring, Telemetry, Network infrastructure ) including troubleshooting, repair and installation
- Must have and maintain a valid Driver’s License
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S. is required.
Benefits
- Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.
- GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
preventative maintenancetroubleshootingservice repairsequipment installationspatient monitoringtelemetrynetwork infrastructurerepairinstallation
Soft skills
customer satisfactioncommunicationteam collaborationproblem-solvingrelationship management
Certifications
valid Driver’s License