Market Service Director
GE HealthCare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Designing and executing the service strategy across a defined market or geographic area
- Driving operational excellence and commercial success by leading, coaching, and developing a high-performing team of Area Service Leaders
- Ensuring alignment on business growth initiatives and customer satisfaction goals
- Providing strategic oversight of service delivery and supporting key internal SBU initiatives
- Building and sustaining strong relationships both internally and externally to enhance customer outcomes, improve market visibility, and strengthen profitability and market share
- Owning and influencing budgets and operating plans, applying sound judgment to achieve business outcomes
- Interpreting internal and external business challenges, recommending best practices to improve products, processes, and services
- Maintaining strong relationships with key customers, providing ongoing support across the assigned geographic region
- Providing thought leadership to Area Service Leaders, influencing policy and ensuring effective service delivery
- Leading innovative problem-solving within complex manufacturing environments, leveraging advanced operational and product management techniques
- Evaluating data quality and resolving conflicting information using cross-functional resources
- Communicating complex messages clearly to senior leaders and influencing peers to drive action
- Overseeing operations with a focus on Environmental Health & Safety (EHS), quality, and regulatory compliance
Requirements
- Bachelor’s degree from an accredited institution (or high school diploma/GED with at least 8 years of relevant experience)
- Extensive experience in Services and Customer Service Management, including P&L ownership
- Strong oral and written communication skills, with proven interpersonal and leadership capabilities
- Demonstrated ability to lead programs/projects and resolve complex problems
- Experience managing teams, customer relationships, and business units with financial accountability
- Deep technical knowledge and understanding of customer service challenges
- MBA or advanced degree preferred
- Proven experience leading Field Service teams in equipment maintenance environments
- Prior experience within GE Healthcare Services or Operations strongly desired
- Background in field sales or field service roles
- Demonstrated success in managing large-scale P&L responsibilities
- Inclusive leadership style that fosters trust and engagement through personal involvement
- Strong track record of influencing stakeholders and driving organizational change
Benefits
- health insurance
- competitive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L ownershipcustomer service managementoperational excellenceservice deliverydata quality evaluationproblem-solvingfinancial accountabilityequipment maintenanceregulatory complianceproject management
Soft skills
leadershipcommunicationinterpersonal skillsinfluencingcoachingrelationship buildingstrategic oversightteam managementtrust buildingengagement
Certifications
Bachelor’s degreeMBA or advanced degree