Manager

• Manage all service activities in the assigned geography.
• Lead and develop a high-performing service team to ensure exceptional customer satisfaction.
• Drive service delivery, manage financial performance, and foster strong relationships with healthcare providers.
• Oversee the end-to-end service delivery process, including installation, maintenance, troubleshooting, and repair of GE HealthCare equipment.
• Manage the service P&L for the assigned area, including budget planning, cost control, revenue generation, and achievement of financial targets.
• Develop and implement strategic service plans to optimize resource utilization and enhance customer satisfaction scores.
• Build and maintain strong relationships with key customers, understanding their needs.
• Collaborate closely with sales, marketing, and commercial teams to identify new service opportunities.
• Ensure timely and accurate reporting of service activities, performance metrics, and customer feedback.
• Drive adherence to quality management system, environmental health and safety policies, and local regulations.
• Identify and implement best practices in service operations.

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