GE HealthCare

Field Service Engineer 2 – Cleveland Ohio Area

GE HealthCare

full-time

Posted on:

Location Type: Remote

Location: Remote • Ohio • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Perform timely and accurate preventative maintenance of medical equipment with a hospital or healthcare system
  • Perform troubleshooting, service repairs and installations of moderate complexity
  • Lead communications with customers and serve as escalation point for customer related concerns, including installations
  • Own customer issues from dispatch or identification of issue to resolution
  • Proactively engage with other team members to ensure appropriate solution for the customer
  • Lead installations, validations, maintenance, and service repair needs on designated equipment
  • Leverage customer knowledge and relationships to assist customers and service sales
  • Maintain relationships with customers and ensure timely communication and resolution

Requirements

  • Associate degree in related field or equivalent military education and 4 years of experience servicing electronic equipment
  • High school diploma/GED and 6 years of relevant experience
  • Technical capabilities in MRI including troubleshooting, repair and installation
  • Must have and maintain a valid Driver’s License
  • Experience with Web applications as well as Microsoft suite of products
  • Legal authorization to work in the U.S. is required
  • Ability to be available after hours and/or work a rotating on-call schedule including weekends
  • Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Benefits
  • Competitive compensation
  • Professional development opportunities
  • Great work environment

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
preventative maintenancetroubleshootingservice repairsinstallationsMRIelectronic equipment servicingtechnical capabilitiescustomer issue resolutionservice sales
Soft skills
communicationcustomer relationship managementproblem-solvingteam collaborationtime managementability to manage multiple prioritiescustomer satisfaction
Certifications
valid Driver’s License