Vice President – Digital Field Services
GE HealthCare
full-time
Posted on:
Location Type: Office
Location: Waukesha • Illinois, Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Lead
Tech Stack
CloudCyber SecurityERPIoT
About the role
- Develop and execute a comprehensive IT strategy aligned with Services business objectives and GE HealthCare’s digital transformation goals.
- Partner with business leadership to drive process simplification, automation, and innovation in service operations and customer engagement.
- Build strong partnerships with functional leaders across Services, Commercial, Supply Chain, and Digital Technology to align priorities and deliver measurable outcomes.
- Serve as a key liaison between IT, business teams, and external partners to ensure seamless integration and adoption of technology solutions.
- Oversee the implementation, governance, and continuous improvement of platforms including Salesforce Service Cloud, Field Service Management systems, persona-driven applications, and other digital tools that enable the Services workforce.
- Ensure the integration of service platforms with enterprise systems (ERP, CRM, analytics, IoT device data) for a unified digital ecosystem.
- Champion the adoption of emerging technologies such as AI, predictive analytics, and digital twins in service delivery.
- Lead, mentor, and inspire a large global IT team across multiple geographies, fostering a culture of accountability, innovation, and inclusion.
- Manage vendor relationships, budgets, and resource allocation to ensure timely, cost-effective delivery of IT initiatives.
- Drive operational reliability, cybersecurity compliance, and data integrity across all service-related IT systems.
- Establish key performance indicators (KPIs) and metrics to monitor system health, user adoption, and business impact.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (Master’s preferred).
- 12+ years of progressive IT leadership experience, including at least 5 years managing large, distributed teams.
- Demonstrated experience leading IT in a Services organization within the medical device or healthcare technology industry.
- Proven success deploying and managing Salesforce platforms, field service management systems, and persona-based applications.
- Strong understanding of service operations, customer lifecycle management, and connected device ecosystems.
- Excellent stakeholder management, communication, and influencing skills at the executive level.
Benefits
- Opportunity to shape the future of service technology at a leading global healthcare innovator.
- Collaborative, purpose-driven environment focused on improving patient outcomes.
- Continuous learning and professional development opportunities.
- GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT strategy developmentprocess simplificationautomationinnovationplatform implementationSalesforce Service CloudField Service Management systemsAIpredictive analyticsdigital twins
Soft skills
leadershipmentoringcommunicationstakeholder managementinfluencingaccountabilityinnovation cultureinclusion
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer ScienceBachelor’s degree in EngineeringMaster’s degree (preferred)