Inbound Customer Service Agent

GE Appliances, Recreational Living

Inbound Customer Service Agent providing support for GE Appliances users, balancing customer service with sales opportunities. Handling high-volume inbound calls and resolving customer inquiries effectively.

Posted 5/8/2026full-timeRemote • Kentucky, Mississippi, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas • 🇺🇸 United StatesJunior💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Provide direct support to GE Appliances Owners with a strong focus on sales and service by balancing customer service and inbound sales by identifying opportunities to upsell products and services while consistently meeting defined sales performance metrics and KPIs as a core requirement of the role
Responsibilities include providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries
Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and providing minor concessions
Create, update and retrieve owner records for logging facts surrounding complaints, actions and resolutions
Proactively provide feedback to Quality and Training to help keep training processes and materials updated
Adhere to safety policies and procedures to ensure a safe work environment for all
Support other parts of the business, such as directed
Other duties as assigned

Requirements

What you’ll need

One-year relevant working experience in a customer service or sales environment
Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow through to resolve owner issues
Requires ability to research, analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner
Requires a high degree of concentration and attention to detail to manage daily activity
Excellent team player with verbal, written and interpersonal skills, with ability to interact with owners at all levels within the organization
Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products
Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities
Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once
Ability to effectively work at home
Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens

Benefits

Comp & perks

Paid on-the-job training and mentoring
Work-from-home opportunity (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day one of employment
401(k) program with company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesalestroubleshootingdata analysisproblem resolutionattention to detailupsellingrecord managementKPI managementprocess execution

Soft Skills

initiativeteam playerverbal communicationwritten communicationinterpersonal skillsprofessionalismintegrityjudgmentconcentrationfollow-through