Senior Consumer Service Manager
GE Appliances, Recreational Living
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $160,000 per year
Job Level
Senior
About the role
- Effectively manages, coaches, and develops a dispersed workforce of approximately 30 appliance repair technicians to ensure team objectives and goals are being carried out.
- Drive revenue growth through both product sales and increasing of out-of-warranty call volume.
- Ability to motivate employees to meet daily targets by holding them accountable for performance and providing feedback as needed.
- Review metrics and customer feedback data to identify and create action plans to address performance opportunities.
- Coach employees on how to handle difficult conversations and complicated situations.
- Conduct regularly recurring team meetings with employees.
- Utilize effective problem-solving and conflict-resolution skills.
- Responsible for managing profits and losses for assigned areas.
- Displays extensive knowledge of industry standards and practices, achieve Safety compliance program/training & focus on Recordable Rates for workers comp.
Requirements
- Bachelor’s Degree required or seven years of equivalent work experience
- Minimum of seven years of work experience
- Minimum of two years of Supervisory experience of employees
- Experience managing a Profit and Loss center or similar
- Ability to travel up to 50%
- Ability to work out of a home office
- Excellent interpersonal, communication, teamwork, and facilitation skills
- Strong business acumen
- Primary residence should be within a commutable distance to the territories listed above: Orange County, Los Angeles County and Ventura County.
- Experience managing a remote workforce (Preferred)
- High level of personal accountability (Preferred)
- Proven track record of getting results and achieving goals (Preferred)
- Basic knowledge of Microsoft Office (Preferred)
- Previous GE Appliances Factory Service or other appliance service experience (Preferred)
- Supervisory experience of managing at least 20 or more employees (Preferred)
- Experience managing approximately $3 million in costs (Preferred)
Benefits
- 401(k)
- medical, dental, and vision healthcare plans
- paid vacation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Profit and Loss managementPerformance metrics analysisCoachingConflict resolutionProblem-solvingEmployee accountabilitySales growth strategiesCustomer feedback analysisRemote workforce managementSafety compliance
Soft skills
Interpersonal skillsCommunication skillsTeamworkFacilitation skillsMotivational skillsLeadershipOrganizational skillsPersonal accountabilityResults-orientedGoal achievement