Customer Support

• Resolve escalated customer service issues
• Create an outstanding quality service experience for the GE Appliance consumer
• Advocate with multiple internal departments on their behalf for reasonable and satisfactory resolutions
• Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints
• Follow up with customers using phone, email, or text to resolve appliance-related concerns
• Find creative solutions that are in the best interest of the customers and GE Appliances when negotiating and implementing concessions
• Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager
• Complete consumer reviews for satisfaction before case closure
• Meet work schedule demands and obligations with compliance, integrity, and according to values, processes and policies

Inbound Customer Service Agent – Consumer Relations

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative