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Customer Service Management – Field Service Representative
GE AerospaceLead Military FSR supporting GE Aerospace’s commercial-derivative military jet-engine programs, including F103 and CFM56. Providing on-site technical assistance, troubleshooting, maintenance guidance, and customer liaison support in Maryland.
Posted 8/17/2026full-timeMaryland • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $146,300 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in field maintenance, modification, and repair of propulsion systems, with a strong focus on technical assistance, troubleshooting, and root cause analysis. Capable of coordinating logistics and operational tasks while ensuring compliance with U.S. export-controlled information requirements.
Highest-signal resume keywords
Field Maintenance ExperiencePropulsion System RepairRoot Cause AnalysisU.S. Government ClearanceTechnical Data Interpretation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Maintenance ManagementTroubleshootingFault IsolationAnalytical Tools ApplicationEngine Disassembly and Assembly
Soft Skills
CommunicationLiaison SkillsTraining Development
Tools & Technologies
Special Tools IdentificationTooling and Handling Equipment
Certifications & Qualifications
U.S. Government AuthorizationDrug Screen Completion
Industry Keywords
Military Field Service RepresentativeF103CFM56Maintenance EffectivenessLogistics Coordination
Tech Stack
Tools & technologiesAssembly
About the role
Key responsibilities & impact- Provide on-site technical assistance to military organizations to meet contractual commitments and business objectives
- Act as liaison between military customers and GE Aerospace engineering and factory teams
- Support overhaul, management, repair, installation, and maintenance of F103, CFM56, and other assigned propulsion system programs
- Interpret technical data and instructions for maintenance and troubleshooting
- Identify special tools and support proper use of tooling and handling equipment
- Recommend and develop informal local training and identify training gaps
- Review malfunctions, assist with fault isolation and root cause analysis, and resolve maintenance issues
- Evaluate maintenance effectiveness to improve practices and reduce repeat issues
- Assist with work scope reviews, maintenance scheduling, data recording, and hardware tracking
- Apply analytical tools for root cause analysis, issue resolution, and trend identification
- Demonstrate best practices for engine and component disassembly, repair, and assembly
- Coordinate maintenance, logistics, and operational tasks between the customer and GE Aerospace personnel
Requirements
What you’ll need- Bachelor’s degree from an accredited college or university, or high school diploma/GED with at least 4 years of field service or maintenance experience as a Military Field Service Representative
- Minimum 3 years of field maintenance, modification, and repair experience on propulsion system products
- Highly mobile to meet customer, program, and business needs
- Currently possess or provide verified evidence to achieve a YW Level of USG Clearance
- Ability to access U.S. export-controlled information
- For non-protected individuals, ability to obtain U.S. Government authorization to access U.S. export-controlled information
- Legally authorized to work in the United States
- Successful completion of a drug screen, as applicable
- May be subject to random and reasonable-suspicion drug and alcohol testing
Benefits
Comp & perks- Annual discretionary bonus based on a percentage of base salary/commission based on the plan
- Medical, dental, vision, and prescription drug coverage
- Access to a Health Coach from GE Aerospace
- Employee Assistance Program with 24/7 confidential assessment, counseling and referral services
- GE Aerospace Retirement Savings Plan
- 401(k) savings plan with company matching contributions
- Company retirement contributions
- Access to Fidelity resources and planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability insurance
- Life insurance
- Paid time-off for vacation or illness
- Professional development
- Relocation assistance