Senior Staff UX Design Researcher

GE Aerospace

. Lead end‑to‑end user research for internal teams and external stakeholders.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $131,000 - $174,000 per yearWebsite

About the role

Key responsibilities & impact

Lead end‑to‑end user research for internal teams and external stakeholders.
Translate research findings into actionable insights, frameworks, and recommendations.
Provide accurate, research‑backed information to enable data‑driven decisions.
Partner with Customer Delivery to translate VOC and UX findings into process improvements.
Centralize data and analytics needs related to internal services, operational health, product/service performance, and UX research.
Ensure data quality, consistency, and traceability for research and analytics.
Develop, support, and evolve standards, policies, and best practices for product and UX research.
Coach and enable teams on applying UX research and CX standards in projects.
Collaborate across STS to identify opportunities for customer experience consistency.
Facilitate research cycles combining UX and lean best practices.

Requirements

What you’ll need

Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR Associates degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience
Minimum 5 years of professional experience in UX Design.
Significant experience in Digital Technology Hosting Services
Experience with visual collaboration tools (eg. Miro)
Extensive experience in UX research or design research roles, including end‑to‑end ownership of complex research initiatives
Proven ability to work at a staff/principal level, influencing cross‑functional teams and leadership through evidence‑based recommendations.
Experience working in technology‑driven, product, or platform environments
Deep expertise in qualitative and quantitative research methods
Strong skills in data analysis and visualization
Demonstrated ability to translate VOC and UX research into process, training, and product improvements that impact customer experience.
Experience defining and operationalizing UX research standards, policies, and best practices across teams or organizations.
Demonstrated success in coaching, mentoring, or enabling teams to adopt UX/CX practices.
Experience with process documentation and knowledge management.

Benefits

Comp & perks

Non-contributory Pension
Bonus
Car allowance
Life Assurance
Group income protection
Private medical cover
Holiday equivalent of 26 days, with flexible option to buy or sell

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX DesignUX researchqualitative research methodsquantitative research methodsdata analysisdata visualizationprocess documentationknowledge managementdigital technology hosting servicesend-to-end research ownership

Soft Skills

coachingmentoringinfluencing cross-functional teamsevidence-based recommendationscollaborationcommunicationproblem-solvingleadershiptrainingcustomer experience improvement