Work within the DWT Technical Operations function handling Collaboration & Email Services including Exchange Online, SMTP Email Relay and Email Security platforms as a Level 3 expert
Perform monitoring, maintenance, and management across the entire ecosystem of GE Aerospace’s Collaboration & Email related services
Maintain understanding of a complex and enterprise-grade Collaboration & Email platform with several integrations into other systems
Act as an escalation point for all requests and incidents coming in from the service desk, L2 support teams and businesses
Partner with various stakeholders on resolution of tickets
Document standard operating processes (SOPs) for all standard work performed
Engage with technical support teams and the premier team within Microsoft as needed

Requirements

Bachelor’s degree from accredited university or college with minimum of 4 years of professional experience OR associate's degree with minimum of 7 years of professional experience OR High School Diploma with minimum of 9 years of professional experience
Experience in Collaboration or Email services (architecture, operations, support etc.)
Excellent analytical and problem-solving skills
Ability to work both autonomously and in constant collaboration with product managers, architects, operations, and end users
Ability to clearly communicate data through both verbal and written communications such as presentations, dashboards, and email updates
Excellent organizational, interpersonal, and written communication skills are a must
Able to successfully interact with all levels of the organization
Strong work ethic & desire to learn
A commitment to continuous improvement

Benefits

Healthcare benefits include medical, dental, vision, and prescription drug coverage
Access to a Health Coach, a 24/7 nurse-based resource
Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
Retirement benefits include the GE Retirement Savings Plan and tax-advantaged 401(k) savings opportunity with company matching contributions
Company retirement contributions and access to Fidelity resources and planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability insurance
Life insurance
Paid time-off for vacation or illness

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Exchange OnlineSMTP Email RelayEmail SecurityCollaboration ServicesEmail ServicesMonitoringMaintenanceManagementIncident ResolutionStandard Operating Processes

Soft Skills

Analytical skillsProblem-solving skillsAutonomous workCollaborationCommunication skillsOrganizational skillsInterpersonal skillsWritten communicationStrong work ethicDesire to learn