Senior Engineer 3 – CFM56 Product Support Engineer
GE Aerospace
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $121,500 - $162,050 per year
Job Level
Senior
About the role
- Support of installed base fleet including activities such as customer issue resolution, fleet issues, service bulletin implementation
- Monitoring & diagnostics, fleet configuration, departure records (DRs) (customers and shops)
- Own and maintains the ICA documents for assigned hardware's (ATA’s)
- Responding to technical inquiries, author Service Bulletins and support customer technical communication
- Act as technical interface between GE Internal organizations and Airline/MRO shops
- Provide support for Time On Wing (TOW) objectives
- Present and supports technical and program reviews (Tech Reviews/PCBs/LIF, etc.)
- Support Safety & reliability Programs and Provides Technical support
- Provide technical guidance to other personnel and assigned teams, mentor others in the organization
- Develop field action plans to anticipate and fix field problems
- Ensure proper documentation of technical data generated for the assigned projects and/or tasks consistent with industry and government regulations, engineering policies and procedures
- Presenter in Operators Conference Calls, Symposium, Partner Engineering Review Meeting (ERM) and Airframer/customer Technical Review Meeting (TRM)
- Work along with module leaders on module life cycles plans and drive long term strategy
- Responsible for hardware KPIs (Responsiveness, DR Reduction, FTY, FPRs)
Requirements
- Bachelor's degree in engineering from an accredited university or college
- Minimum of 5 years of experience in services/installed base engineering
- Ability to be on-call for customer support nights and weekends as needed
- Rotating parts, structures or airfoil mechanical design experience (HPC component hardware ownership preferred)
- Master’s degree in related field with experience relevant to indicated position areas of expertise and knowledge of related disciplines
- Demonstrated business technical written and oral communication skills in English
- Ability to communicate with external customers and Senior Leadership
- Experience on presenting technical topics to internal and external stakeholders
- Working knowledge of airworthiness regulations
- Demonstrated leadership skills and the ability to guide and influence others
- Fundamental understanding of the technology and tools relevant to the function
- Engine system level knowledge
- Strong oral and written communication skills
- Demonstrated ability to analyze and resolve problems
- Ability to document, plan, market, and execute programs
- Established project management skills
Benefits
- Healthcare benefits include medical, dental, vision, and prescription drug coverage
- Access to a Health Coach from GE Aerospace
- Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Aerospace Retirement Savings Plan
- 401(k) savings plan with company matching contributions and company retirement contributions
- Access to Fidelity resources and planning consultants
- Tuition assistance
- Adoption assistance
- Paid parental leave
- Disability insurance
- Life insurance
- Paid time-off for vacation or illness
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mechanical designairfoil designengine system knowledgetechnical documentationproblem analysisproject managementfield action plansservice bulletin authoringfleet configurationmonitoring and diagnostics
Soft skills
technical communicationleadershipmentoringcustomer supportpresentation skillswritten communicationoral communicationinfluencingproblem resolutionplanning
Certifications
Bachelor's degree in engineeringMaster's degree in related field