DT Lifecycle Operations Analyst
GE Aerospace
full-time
Posted on:
Location Type: Office
Location: Winfield • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
AndroidiOS
About the role
- Oversee defined IT processes ensuring correct execution; identify and communicate issues and variances when found.
- Interact with customer systems (logins, copying down files, configuring software, etc.).
- Log issues and enhancement requests.
- Documentation of problem-solving steps into a growing knowledge base.
- Track distribution of support issues to look for optimization possibilities.
- Identify processes and applications having problems, scan through error logs and source code, help determine reproduction paths, probably resolutions, implementation of approved resolution.
- Analyze software failures and implement identified solutions.
- Proactively reduce future support burden through identification of improvement opportunities.
- Resolve day-to-day issues related to strategy implementation.
- Escalate issues that impact the client and/or strategic initiatives.
- Manage global IT assets including software licenses and hardware full lifecycle.
- Define, develop, maintain, and test Standard Operating Procedures (SOPs) for all operational processes.
- Participate in key initiatives as a project member executing defined tasks to achieve defined project goals.
Requirements
- Bachelor’s degree from accredited university or college OR associate's degree with minimum of 1 year of professional experience OR High School Diploma with minimum of 2 years of professional experience
- Minimum 2 years of IT operations/technical support.
- Experience in sustainment of common commercial IT equipment (PCs, Laptops, Network Devices, etc.)
- Hands on operations experience with multiple application, OS and network level support
- Experience with basic computer networking and common end user trouble shooting
- Experience with Windows, Mac, iOS, Android operating systems.
- Legal authorization to work in the U.S. is required.
Benefits
- Health insurance
- Professional development
- Competitive compensation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT operationstechnical supportproblem-solvingsoftware configurationerror log analysisnetwork troubleshootingWindowsMaciOSAndroid
Soft skills
communicationissue identificationoptimizationproactive problem-solvingcollaborationdocumentationescalationproject participation