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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Conduct user research to understand their needs and challenges.
- Translate user insights into clear and actionable product requirements.
- Collaborate with technical teams to develop feasible product solutions.
- Participate in brainstorming and design sessions.
- Create and prioritize product backlog items, such as user stories and bugs.
- Maintain a clear, transparent, and accessible backlog for all stakeholders.
- Act as the main interface with the scrum team, guiding them on product backlog items.
- Participate in scrum ceremonies and provide necessary clarifications.
- Develop in-depth knowledge of your assigned product areas.
- Serve as a go-to resource for both internal teams and external stakeholders.
- Develop and maintain essential product documentation, including Product Requirement Documents (PRDs).
- Ensure all documentation is up-to-date and clearly communicates product vision and requirements.
- Organize and conduct UAT sessions, gathering and integrating user feedback.
- Other duties as assigned.
Requirements
What you’ll need- Comfortability with low/no-code platforms.
- Familiarity with ServiceNow (or similar) ITIL platform.
- Familiarity with REST API protocols.
- Familiarity with boomi (or similar) integration platform as a service.
- Bachelor’s degree in computer science, information technology, or related field.
- 3+ years of Product Ownership experience (or equivalent professional experience).
- Must be extremely comfortable using and troubleshooting intricate software.
- Demonstrated ability to think strategically and creatively about complex problems.
- A proactive and positive attitude in addressing challenges and opportunities.
- High adaptability and flexibility, including deadline pressure, ambiguity, and change.
- Sincere curiosity and a passion for continuous learning.
- Demonstrated ability to work collaboratively and lead without authority.
- Experience with Agile Scrum development methodologies.
- Ability to create world-class requirements documentation (agile stories, PRDs, etc.)
- Natural empathy for customers and commitment to discovering and solving their problems.
- Ability to use both quantitative and qualitative data to drive product decisions.
- Competence in identifying key metrics and interpreting trends and results.
Benefits
Comp & perks- participation in a retirement plan
- quarterly and annual incentive plan bonuses
- life and disability insurance
- health, dental and vision plans
- flexible spending accounts
- 15 paid vacation days
- 2 paid personal days
- 9 paid holidays
- 40 hours of paid sick leave
- parental leave
- employee stock purchase plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product OwnershipUser ResearchProduct Requirement Documents (PRDs)Agile ScrumREST APILow/No-Code PlatformsIntegration Platform as a Service (iPaaS)User Acceptance Testing (UAT)Requirements DocumentationData Analysis
Soft Skills
Strategic ThinkingCreative Problem SolvingProactive AttitudeAdaptabilityCollaborationLeadership without AuthorityEmpathyCuriosityCommunicationFlexibility
