Gcore

Customer Support Specialist

Gcore

full-time

Posted on:

Location Type: Remote

Location: Georgia

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Job Level

Junior

Tech Stack

CloudDNSLinuxTCP/IP

About the role

  • First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
  • Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;
  • Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.

Requirements

  • 1+ year of Technical Support experience
  • Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
  • Good understanding of hardware and software diagnostics (reading logs, etc.)
  • English level B2 or higher
  • Excellent customer advocacy and soft skills
  • Strong problem-solving abilities
  • Quick learner, organized, and a team player
  • Responsible, polite, and optimistic with strong communication skills
  • Able to explain complex concepts clearly and simply
  • Skilled at prioritizing tasks
  • Nice to have: Experience with Cloud, CDN or Hosting
  • Nice to have: Experience with Linux and API
Benefits
  • Competitive salary
  • Flexible working hours
  • Remote, hybrid, or office work options depending on your role
  • Work from anywhere in the world for up to 45 days per year
  • Private medical insurance for you and your family*
  • 5 additional vacation days*
  • Additional fully paid sick leave days*
  • Allowance for significant life events and birthdays
  • Language classes
  • Modern office space with free snacks, drink and entertainment options*
  • Team sports activities*
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Technical SupportNetworkingTCP/IPDNSMAC addresspingtracerouteHardware diagnosticsSoftware diagnosticsLinux
Soft Skills
Customer advocacyProblem-solvingQuick learnerOrganizedTeam playerResponsiblePoliteOptimisticCommunicationTask prioritization