Customer Account Manager
GCG
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $73,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Serve as primary contact for all customer communications
- Process RFQ’s, follow to completion
- Support new product launch, coordination and management
- Sales order administration
- Communicate order status in a timely manner
- Follow the RMA process
- Update customer communication log as needed
- Run reports on delivery performance, open orders, and other data as required
- Maintain open and closed order files
- Process contract amendments
- Assist other departments as needed
- Complete all corporate training requirements
- Comply with ISO-9001 quality standards
- Set and track personal & business goals
Requirements
- Customer Service/ Account Management experience in production or manufacturing industry required
- AS degree or 3-5 years experience in customer service/account management related function preferred
- Strong written and verbal communications
- Experience in an electronics-manufacturing environment preferred
- Demonstrated experience with Windows and MS-Office (MS-EXCEL, MS –Word)
- Previous experience with CRM and ERP systems preferred but not required; previous Salesforce experience extremely beneficial
- Ability to manage multiple tasks effectively
- Strong attention to detail
Benefits
- Comprehensive Health Coverage : Multiple medical plan options (CDHP and PPO) to get you the coverage you need
- Robust Financial Security : Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
- Generous Time Off : PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
- Wellness & Support Programs : Employee Assistance Program (EAP), wellness incentives, and telehealth access
- Extras That Matter : Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceaccount managementsales order administrationRMA processreportingcontract amendmentsISO-9001
Soft skills
strong written communicationstrong verbal communicationability to manage multiple tasksstrong attention to detail
Certifications
AS degree