IT Support

• Manage and supervise the IT infrastructure, systems, networks, applications, ITSM platform, and services at cluster level.
• Develop, implement, maintain and sustain the IT policies, procedures, and standards.
• Collaborate with cluster stakeholders to identify and prioritize IT initiatives.
• Plan, coordinate and control the implementation of new applications and system enhancements.
• Control IT budgets and allocate resources effectively.
• Report on the progress of applications deployment, maintenance, software upgrades.
• Provide and conduct cybersecurity culture guidance.
• Lead a team of IT professionals and provide guidance and mentorship to team members.
• Maintain relationships with key IT vendors and IT service providers.

Cluster IT Manager

NOC Helpdesk, Bilingual (English Speaker)