GCG Official

IT Support

• Manage and supervise the IT infrastructure, systems, networks, applications, ITSM platform, and services at cluster level.
• Develop, implement, maintain and sustain the IT policies, procedures, and standards.
• Collaborate with cluster stakeholders to identify and prioritize IT initiatives.
• Plan, coordinate and control the implementation of new applications and system enhancements.
• Control IT budgets and allocate resources effectively.
• Report on the progress of applications deployment, maintenance, software upgrades, operational issues.
• Provide and conduct cybersecurity culture guidance, including training and awareness programs for employees.
• Lead a team of IT professionals and provide guidance and mentorship to team members.

Cluster IT Manager

Product Designer

• Lead the development, governance, and improvement of corporate visual identity in alignment with the company’s vision and positioning.
• Develop and govern brand systems, guidelines, and toolkits for consistent implementation in all regions.
• Design and deliver brand training programs and workshops to build brand literacy, drive adoption, and promote cross-departmental alignment.
• Develop restaurant branding concepts, including naming, logos, brand books, renderings, and experiential frameworks.
• Oversee trade marketing materials and brand deployment for new openings.
• Guide the visual integration of branding in physical spaces.
• Develop high-impact marketing and communication assets aligned with brand standards.
• Lead and design creative concepts for internal, external, and digital campaigns.
• Partner with the Strategic Communications Manager to ensure narrative and visual coherence in all campaigns.
• Lead the visual identity for all internal communications.
• Manage the end-to-end production process for audiovisual pieces.
• Manage multiple concurrent projects, ensuring adherence to timelines, budgets, and quality standards.
• Cultivate and maintain strong relationships with high-performing internal stakeholders.

Strategic Design Lead

Manager

• Lead the strategy, delivery, and continuous improvement of the Group’s technology infrastructure across all stations in Latin America & the Caribbean
• Ensure a secure, reliable, scalable, and cost-efficient infrastructure that enables business growth and operational excellence
• Own infrastructure roadmaps (network, computer, storage, cloud, collaboration, endpoint, connectivity)
• Orchestrate a multi-country delivery model with cluster and station IT teams
• Drive program/portfolio management for all infrastructure initiatives
• Co-own the Cybersecurity Program ensuring implementation, compliance, remediation, and operationalization of controls across the Group

Infrastructure Manager

Sales

• Assist customers and respond to customer queries.
• Address customer complaints in a service-oriented manner.
• Merchandise store shelves in keeping with company standards.
• Ensure that the inventory in the back-store is appropriately and safely packed and stored.
• Provide feedback to management regarding the movement of inventory.
• Assist with the stock taking process.
• Support the team in achieving the company’s goals.

Sales Assistant, Porter

• Manage and supervise the IT infrastructure, systems, networks, applications, ITSM platform, and services at cluster level.
• Develop, implement, maintain and sustain the IT policies, procedures, and standards.
• Collaborate with cluster stakeholders to identify and prioritize IT initiatives.
• Plan, coordinate and control the implementation of new applications and system enhancements.
• Control IT budgets and allocate resources effectively.
• Report on the progress of applications deployment, maintenance, software upgrades.
• Provide and conduct cybersecurity culture guidance.
• Lead a team of IT professionals and provide guidance and mentorship to team members.
• Maintain relationships with key IT vendors and IT service providers.

• Colaborar estrechamente con la gerencia en la planificación estratégica
• Supervisar las actividades de mantenimiento preventivo y correctivo
• Desarrollar e implementar políticas y procedimientos de mantenimiento
• Administrar y controlar el presupuesto de mantenimiento
• Supervisar inventarios de repuestos, herramientas y materiales
• Implementar sistemas de control y seguimiento de indicadores de mantenimiento (KPIs)
• Asegurar el cumplimiento de normativas legales y regulatorias
• Liderar al equipo técnico de mantenimiento
• Identificar oportunidades de optimización de procesos

Cluster IT Manager

Strategic Design Lead

Infrastructure Manager

Sales Assistant, Porter

Cluster IT Manager

Maintenance Manager