Clinical Digital Specialist

GC America

Clinical Digital Specialist providing training and hands-on support for digital dental solutions at GC Orthodontics America. Bridging clinical practice with technology to enhance customer experience and drive commercial growth.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Supports the implementation and adoption of digital dental and orthodontic solutions by providing clinical expertise, training, and hands-on support to customers and internal teams
Bridges clinical practice and digital technology to drive successful workflows
Enhances the customer experience and supports commercial growth
Engages with customers to swiftly understand the root of their software issues
Diagnoses and resolves technical problems to ensure smooth functioning of GC’s digital platforms
Conducts walkthroughs/training on software capabilities with customers
Aids customers with submissions of digital offerings
Offers clear instructions and technical assistance to resolve complex problems
Escalates unresolved issues to appropriate internal teams
Prepares accurate and timely reports

Requirements

What you’ll need

Proven work experience as a Support Specialist, preferably in the dental industry
Hands-on experience with Windows/Mac OS environments
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step clinical help, both written and verbal
Additional certification in Microsoft Suite or similar technologies is a plus
Dental knowledge or background is a plus
A bachelor’s degree (B.A. or B.S.), technical dental degree, or equivalent work experience is required
May require up to 20% travel for onsite training, conferences, or sales support

Benefits

Comp & perks

401(k) through Fidelity and company matching
Dental insurance with Delta Dental PPO
Health insurance BCBS Illinois PPO
Employee Assistance Program
Health Savings Account
Company Paid Life Insurance (two times annual salary)
Paid time off, including an extra paid week off the week between Christmas and New Years
Tuition reimbursement
Vision insurance through EyeMed
10 paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

diagnosing technical issuestroubleshootingWindows OSMac OSremote desktop applicationshelp desk softwaredigital dental solutionsorthodontic solutionssoftware trainingreport preparation

Soft Skills

problem-solvingcommunicationcustomer engagementtechnical assistanceinstruction deliverycollaborationadaptabilitycustomer experience enhancementclinical expertiseworkflow optimization

Certifications

Microsoft Suite certificationtechnical dental degreebachelor's degree