Account Manager

• Own and manage relationships with assigned National DSO accounts, acting as the primary contact for sales and strategic initiatives.
• Develop and execute account plans to increase revenue, improve customer retention, and support the adoption of the full product portfolio.
• Collaborate with cross-functional teams including Marketing, Analytics, Customer Service, and Sales Leadership to support DSO partner needs.
• Analyze sales trends, performance metrics, and business insights to identify growth opportunities and adjust plans accordingly.
• Conduct regular business reviews with DSO decision-makers to present performance results and align future strategies.
• Support training, onboarding, and field execution with DSO stakeholders and key opinion leaders.
• Participate in regional and national dental meetings, tradeshows, and customer events to represent the company and support DSO engagement.
• Consistent travel to the headquarters of assigned accounts is essential.
• Conduct Effective Sales Planning: Work closely with the Special Markets Manager to map strategy involving the assigned account list as well as lead generation.
• Continuously Identify new business opportunities.
• Coordinate ongoing quarterly business reviews (QBR’s) with assigned accounts.
• Coordinate quarterly DSO opportunities provided by Special Markets Manager Develop DSO Plan prioritizing opportunities quarterly.
• Territory Performance Management: Participate in monthly regional performance management meeting/webinars and provide update.
• Touch assigned accounts a minimum of four (4) times per year.
• Meet with assigned dealer partners on a quarterly basis to review sales performance, create sales programs and provide product/marketing updates.
• Ensure assigned DSO accounts are trained on new product introductions within one month of launch.
• Participating with Special Markets Manager in financial reviews with distributors to maximize growth on a quarterly basis.
• Involvement in the development and execution of distribution programs using joint strategies to accomplish business objectives (product launch, product gaps, spiffs, coop, and regional opportunities).
• Product Knowledge: Responsible for learning and understanding the GC Selling Way.
• Responsible for understanding how to properly demonstrate, communicate and train customers on all product features and benefits and how they can be applied within a clinical setting.
• Participate with all inter-company training programs to learn about all new products and updates with both GCA and other GC Corporate partners.
• Responsible for providing accurate and useful reports for GCA Management Team.
• Responsible for input on technical product training for sales, marketing and customer service teams using various communication methodologies (PowerPoint, webinar, face-to-face, teleconference, convention, etc.)
• Participate in regulatory compliance activities related to the job function, including quality audits, adverse event reporting for company products, and adherence to Good Documentation Practices for reporting and record-keeping.
• Perform other duties as may be assigned.

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