Help Desk Specialist

GBTA | Global Business Travel Association

Help Desk Specialist maintaining multi-user computer systems and providing IT support at GBTA. Collaborating with various departments and leveraging AI-enabled tools for improved efficiency.

Posted 4/29/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $58,000 - $70,000 per yearWebsite

Tech Stack

Tools & technologies

JavaScriptLinuxPython

About the role

Key responsibilities & impact

Maintain smooth operation of multi-user computer systems and provide technical and end-user support
Assist with research, analysis, troubleshooting, and resolution of software, hardware, networks, operating systems issues
Set up administrator and service accounts, maintain system documentation, install system software
Respond to requests (e-mail, phone), gather information from users to diagnose and prioritize problems
Support use and adoption of AI-enabled tools and basic automation by assisting with data collection and user support
Collaborate cross-functionally to build efficient technical solutions and develop training materials for new systems and workflows
Troubleshoot issues across Exchange, SharePoint, and Teams environments

Requirements

What you’ll need

Bachelor's degree in IT or related field experience
3-5 years of IT support, systems administration, or automation engineering
Proven experience with automation platforms
Strong understanding of Microsoft 365 and Salesforce administration
Excellent troubleshooting, documentation, and communication skills
Ability to manage multiple priorities in a collaborative, remote work environment
Experience with Windows Server 2022 or newer and Ubuntu Linux operating systems
Proven experience implementing AI solutions across multiple systems and SaaS products
Background in nonprofit, association, or event-driven organizations
Knowledge of data privacy, compliance, and responsible AI practices
Experience implementing and supporting Single Sign-On platforms
Experience creating custom AI agents using Copilot Studio or ChatGPT and the ability to integrate those agents with other SaaS platforms
Previous training experience on the responsible and effective use of AI tools including prompting and data-security
Integration of automation tools using API-based scripts to connect systems and eliminate manual tasks
Familiarity with APIs and basic scripting in Python, JavaScript, and Powershell
Multi-lingual is a plus.

Benefits

Comp & perks

Remote work environment
Opportunities for professional growth
Collaboration with global teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supportsystems administrationautomation engineeringtroubleshootingMicrosoft 365 administrationSalesforce administrationWindows Server 2022Ubuntu LinuxAPI-based scriptingPython

Soft Skills

communication skillscollaborativeability to manage multiple prioritiesdocumentationtraining experience

Certifications

Bachelor's degree in IT