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Call Center Patient Services Assistant
GBMC HealthCareCall Center Patient Services Assistant answering and screening high volume patient calls. Registering patient demographics and scheduling appointments at GBMC HealthCare.
About the role
Key responsibilities & impact- Answers and screens high volume calls
- Registers patient's demographics, telephone, and medication encounters
- Schedules patient appointments using computerized medical system or handwritten schedule
- Performs (pre) registration duties by obtaining pertinent patient information and maintaining patient charts
- Codes lab requisitions for proper processing and charging of lab work
- Ensures that patients receive appropriate information regarding scheduled tests and procedures
- Provides customer service to patients by relaying information about the Medical Center
Requirements
What you’ll need- High School or GED equivalency
- 6 months of related experience
- Knowledge of medical terminology, CPT and ICD9 codes
- Strong skills in written communication
- Strong work ethic
- Excellent Customer Service and oral communication
- Ability to perform non-complex arithmetic calculations
- Ability to organize and maintain files and records
- Ability to manage multiple tasks and deadlines
- Basic computer skills
- Bi-lingual in Spanish or Russian preferred
Benefits
Comp & perks- Competitive salary and generous paid time off
- Free parking
- Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
- Company subsidized onsite fitness and wellness center "if applicable"
- Pre-paid tuition to pursue professional development, additional certifications, and degree programs
- Comprehensive health, dental, and vision coverage
- 401 (a) and 403 (b) retirement savings plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical terminologyCPT codesICD9 codesnon-complex arithmetic calculationspatient registrationpatient chart maintenancelab requisition coding
Soft Skills
written communicationcustomer serviceoral communicationstrong work ethicorganizational skillsmultitaskingtime management
Certifications
High School diplomaGED